Córas Iompair Éireann (CIE)

CIE Group is a long-standing icon in the Irish public services sector, responsible for providing public transport services across Ireland, the group is made up of four key divisions – Irish Rail, Dublin Bus, Bus Eireann and CIE tours. Collectively the group employs over 12,000 people whose needs are serviced by CIE Group IT&T.

CIE Group worked with Storm to deploy SharePoint initially to meet the document management needs of the mechanical engineers operating in the Irish Rail division. Responsible for the smooth and safe running of Ireland’s network of trains, employees needed a single document repository where they could be assured that the latest, most relevant, accurate information and documentation they required were stored, coupled with smart search capabilities to enable easy and effective retrieval.

This early exposure to SharePoint and the emerging understanding of the power of the platform led to its expanded use in other areas of the CIE Group. It soon became the backbone of its internal help desk portal, rolling out a one-stop portal for all staff enabling them to report and track IT issues, submit a support request, and provide accurate information on IT processes.

Following this, CIE Group expanded Sharepoint to the HR and Finance function to automate certain processes as well as run internal staff surveys. Today, Sharepoint is widely used across CIE Group and is responsible for the automation of manual processes across the organisation. CIE Group continues to partner with Storm to expand Sharepoint to meet the needs of the different areas of business.