Elevating Customer Experiences with Dynamics 365 Customer Insights
Learn how Glenveagh partnered with Storm to harness the power of D365 Customer Insights to;
Centralise all customer data in a single system, eliminating the need for third-party tools.
Streamline event management, email marketing & customer segmentation for enhanced efficiency.
Drive stronger customer connections and better results with more personalised campaigns.
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Building Stronger Customer Connections with Dynamics 365 Customer Insights
One of Ireland’s leading homebuilders, Glenveagh is dedicated to providing high-quality, energy-efficient homes in vibrant communities across the country. In preparation for the creation of an external customer portal and to build on the strength of their existing Microsoft business solutions, Glenveagh introduced Dynamics 365 Customer Insights, a module designed to elevate customer experiences through the creation of personalised and connected customer journeys across marketing, sales and customer service.
Glenveagh worked with Storm to implement D365 Customer Insights. This solution helped Glenveagh consolidate and centralise all customer data to ensure they could deliver maximum benefit to the customer once the portal was introduced. Further, Glenveagh was able to eliminate the need for third-party marketing tools and agencies to better connect with its customer base. Strong functionality around email marketing, event management and customer segmentation allows Glenveagh to deliver more personalised and targeted campaigns for better results, with a recent campaign resulting in approximately 18 times more viewings booked than the previous average.
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