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Enabling Your team to focus on Work, not IT
From PCs and laptops to cloud computing and smart devices, ensuring technology runs smoothly is critical for business success. At Storm, we offer a comprehensive range of managed IT services, designed to help you get the best possible advantage from your IT systems.
Focusing on the delivery of world-class IT support services, our IT support desk is designed to facilitate remote working, ensure greater flexibility, and ease the IT pressures on your organisation. Gain peace of mind knowing our IT service desk is on hand 24/7. We actively monitor and manage user experience, minimising IT interruptions and delivering an IT experience that empowers users to work productively and feel satisfied. With maximising client value at the heart of Storm's business we focus 100% on providing true value for our customers.
Why Choose Storm
With user experience at the core, we offer multiple convenient communications channels and industry-leading average response times of just 10 seconds.
Our IT service desk prioritises first contact resolution, service quality and fast resolution to reduce IT frustration and keep your business performing at optimum.
Outsourcing your IT service desk to an efficient and user-centric provider can be highly cost-effective - with 2nd line support at the first point of contact, we get you back to work faster.
Service Desk Information
Flexibility by Design
Flexible, scalable and people-centric our managed IT support services offer exceptional service levels with added value for continual business improvement.
Proactive Monitoring
We put customer experience first, every time, which is why our service desk engineers prioritise first contact resolution and 24/7 systems monitoring.
Compliance & Licensing
We understand the importance of regulatory compliance which is why our team can monitor modern workplace compliance aspects, collating monthly reports that are tailored to your compliance obligations.
A Tailored User Experience
Rest easy knowing your business is supported wherever and whenever you need us. Across multiple languages, timezones and communications platforms we are there to ensure no one is ever left stranded.
Transparent Reporting
Keep track of every support ticket raised and make smarter IT decisions and investments with access to transparent reports and metrics, including overall service desk performance stats.
Certified Service Provider
Our outsourced IT service desk is fully compliant with (DSI) and ITIL best practices and we are proud to hold several international accreditations including ISO 9001 and ISO 27001.
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Tailored "Pods" ensure seamless user experience
To maximise business value, our service desk is designed around client-centric 'pods'. Each pod is comprised of a a team of highly skilled engineers ring fenced for the delivery of IT services to a single or small number (typically 3-) customers. These individual pods can focus on specific industry verticals, application sets or technologies, helping deliver industry leading first contact resolution (FCR) performance.
This consistency of support personnel further enhances user experience, building familiarity and rapport between service desk and end users. Ensuring consistent levels of support backed by customer-specific knowledge.