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Customer Experiences with Impact
By unifying customer data in one platform and leveraging AI-assistant Copilot for D365 Customer Insights, marketing, sales and customer service teams can unlock customer data and insights to create more engaging and personalised customer experiences.
D365 Customer Insights enables real-time customer journey mapping across multiple channels and optimises profile creation, helping organisations better understand their customers. Empower your team to streamline marketing campaigns, build trigger-based journeys, and fine-tune targeting with customer segments. With over 25 years of experience delivering successful Dynamics 365 projects, Storm is on hand to help your business harness the power of Dynamics 365 customer insights across your organisation.
What can D365 Customer Insights do for your business?
Strengthen customer relationships by creating more personalised, impactful content that resonates with your audience.
Harness Copilot to uncover insights such as trends, preferences and customer lifetime value.
Reduce risk and ensure compliance with GDPR with built-in features to manage customer data and privacy.
Key Features
Customer Journeys
Track from initial engagements to purchase and support, building customer profiles to create more targeted, impactful campaigns.
Measure Campaign Impact
Track key metrics like conversion, open and click-through rates to measure campaign impact and refine the strategy accordingly.
Unify Data
Consolidate transactional, demographic and behavioural data to better understand customers and make data-driven decisions.
Harness AI
Copilot in Customer Insights can assist with drafting content, styling emails, creating customer journeys and segments and more.
Seamless Integration
Customer Insights integrates seamlessly with other Dynamics 365 apps to facilitate data flow, streamline processes and ensure alignment between teams.
Boost Engagement
Use prebuilt digital channels like text, email and push notifications to better engage customers.
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Dynamics 365 Sales
D365 Sales enables smarter sales capabilities for Irish businesses. With complex sales, there may be a number of people involved including pre-sales, customer service, technical and account managers. Shorten the sales cycle with a single workspace that has everything sellers need to engage the right customer, stay focused and maximise productivity.
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Dynamics 365 Customer Service
Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams to intelligently handle customer queries with a holistic view of customer engagement and deliver best-in-class personalised customer experiences.
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Contact our Solution Experts
Get in touch to find out how Storm Technology can help you grow your business with scalable, future-ready solutions.